Frequently Asked Questions
Everything you need to know about shopping at Figures Toy Company
How long will it take for my order to be delivered?
Standard domestic shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy for apparel and accessories?
We accept returns for unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.